Legal, Commercial, and Service Warranty

Legal, Commercial Warranty and After-Sales Support

Last Update: 31/10/2026

For change-of-mind returns, please see: Right of Withdrawal.

Products sold on www.high-techmarket.it are covered by a legal warranty in accordance with Legislative Decree 206/2005 (Consumer Code) and, for business customers, by the provisions of the Civil Code.

The warranty is issued and managed by High-Tech Market, as authorized Austin Air importer for Italy, and cannot be transferred to Austin Air USA or to other distributors. The warranties shown on the Austin Air website (5 years on the unit and the prorated filter warranty) apply only to the United States market.

Note on Filters (Consumables): HEPA filters and activated carbon are components subject to depletion and saturation based on environmental pollution and usage intensity. Therefore, they are excluded from the warranty as consumables: the warranty does not cover the lifespan of the filter or odors trapped by it during use. For consumers, original manufacturing defects of the filter remain covered; for professional purchases, filters are excluded without exception.

1. Legal and Commercial Warranty for Consumers (B2C)

If you purchase as a consumer, you are entitled to a 24-month legal warranty. Exclusively for Austin Air products, High-Tech Market adds a commercial extension up to 36 months in total (3 years) from the date of delivery on mechanical and electrical components (motor and housing). The warranty starts automatically from delivery.

Transport costs: during the first 24 months, the costs of sending the unit for service and returning it are borne by us; from the 25th to the 36th month they are borne by the customer.

Product registration: we recommend registering your purifier on the Warranty Registration page. It is not required for coverage, but it allows us to quickly identify the model and serial number should you need assistance.

Warranty Exclusions:

  • Filters and pre-filters (as consumables subject to saturation), except for original manufacturing defects.
  • Use of non-original filters: defects to the motor or electrical components attributable to the use of non-original or unauthorized replacement parts are not covered. The 36-month commercial extension is also conditional upon the use of original Austin Air replacement parts.
  • Motor replacement carried out by the customer: the motor is not customer-replaceable, and replacing it yourself voids the warranty. The motor can be ordered as a spare part for a repair carried out or authorized by us.
  • Damage caused by misuse, impacts, tampering, or drops.
  • Shipping costs for sending the unit to the service center (borne by the customer after the first 24 months of legal warranty).
  • Installation or maintenance not in accordance with the manufacturer's instructions.

What to do

Report the defect via email within 2 months of discovery to: info@high-techmarket.it. For evident faults, we first carry out a remote diagnosis based on photos or videos, to assess whether the unit needs to be shipped.

2. Warranty for Professional Customers (B2B)

For purchases made in the course of a business, trade, craft or professional activity, the warranty provided by the Italian Civil Code applies, with a validity of 12 months. Defects must be reported within 8 days of discovery (Art. 1495 of the Italian Civil Code). In the professional sector as well, filters are considered consumables and are excluded from coverage.

During the 12-month warranty period, for units delivered in Italy, after the remote diagnosis the transport costs for sending the unit to our premises for service and for its subsequent return are borne by us if the defect is confirmed and covered by the warranty; otherwise they remain the Customer's responsibility. For EU customers who purchased under EXW terms, transport is arranged by the Customer through a carrier of their own choice, in both directions; documented transport costs will be reimbursed by High-Tech Market once the defect covered by warranty has been confirmed, up to a maximum of € 160. After the warranty period, transport costs remain the Customer's responsibility.

3. Technical Support

We are available for technical support even after the warranty has expired. We offer an out-of-warranty repair program and the availability of original spare parts.

4. Dead on Arrival Products (DOA)

If you receive a product apparently damaged during transport or not functioning from first use (DOA, Dead On Arrival):

  • Contact us within 48 hours of receipt,
  • Do not use the product and keep the original packaging.
  • Send photos of the packaging and the defect to info@high-techmarket.it.

Reporting the issue within 48 hours allows us to handle transport claims and initial technical checks more efficiently. This procedure does not limit the consumer's rights under the applicable legal warranty of conformity.

Contact Information

Ferdinando Pironti Impianti Elettrici SAS
Via XX Settembre, 68 – 26013 Crema (CR), Italy
Email: info@high-techmarket.it
PEC (Certified Email): info@pec.ferdinandopironti.it
WhatsApp (chat only): +39 0373 229807